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A person who jumps to conclusions, makes glaring assumptions, and, knowingly or unknowingly, ignores clarification is not listening. They could be confident and well-meaning or purposely harmful. It’s as though another captain is sailing their ship, but they are still standing at the helm! They might be filling in the unknown blanks of the shared reality with their insecurities from their personal reality. Whether it’s from conditioned behavior, learned helplessness, or unexamined beliefs, their behavior can quickly deteriorate a situation. A Learner approaches every person with ears intent on listening, clarifying when they encounter the slightest confusion.